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Showing posts from November, 2017

Meriton found guilty of manipulating TripAdvisor Reviews

Serviced apartment and hotel operator Meriton was found to have engaged in illegal conduct by manipulating TripAdvisor reviews.  The ACCC sued Meriton and won.  The ACCC brought actions under s18 and the little used s34 of the Australian Consumer Law.

See judgment at:  http://www.judgments.fedcourt.gov.au/judgments/Judgments/fca/single/2017/2017fca1305

According to the judgment, Meriton manipulated TripAdvisor in two ways:

"The respondent (Meriton) conducts a business of offering serviced apartment accommodation at (at least) 13 properties in Queensland and New South Wales. These properties appear on the TripAdvisor website. During the period November 2014 to October 2015 (the relevant period), Meriton participated in the Review Express service offered by TripAdvisor.  On a weekly basis, Meriton provided TripAdvisor with the email addresses of guests who had stayed at its properties and TripAdvisor sent email invitations to these guests to post a review. However, rather than sendi…

Alleged Illegal Conduct by Apple

Apple is being sued in Australia by the ACCC in relation to the Error 53 software fault in iPhones.  When this fault bricked iPhones and iPads, Apple refused to fix the problem where third parties had done prior repairs. 

The latest judgment on a procedural motion is http://www.judgments.fedcourt.gov.au/judgments/Judgments/fca/single/2017/2017fca1329